GFI Support Home Start a conversation Sign in
Start a conversation

We have a New change on how we can assist you šŸ‘‰ NEW Support Portal Migration

Popular in KerioControl - Release notes

  1. Kerio Control 9.4.3 Release Notes

  2. Kerio Control 9.4.3 Patch 4 Release Notes

  3. Kerio Control 9.4.3 Patch 1 Release Notes

  4. Kerio Control 9.4.3 Patch 2 Release Notes

  5. Kerio Control 9.4.3 Patch 3 Release Notes

  • Articles

    Active Directory, Open Directory configuration

Popular in KerioControl - Directory Services

  1. Active Directory (AD) Synchronization works Intermittently

  2. Automatic NTLM is failing when DC is behind the firewall

  3. Error while connecting domain: Could not initialize message context. Try running as root

  4. Configuring AD redundancy for primary and secondary directory servers

  5. Connecting Kerio Control to Other Domains

  • Articles

    Slow Internet connection, degraded responsiveness, crashes

Popular in KerioControl - Performance

  1. Configuring GRO Setting for Maximum Bandwidth in Kerio Control

  2. Scheduling Time Synchronization with NTP Servers in Kerio Control

  3. Troubleshooting Website Loading Issues on version 9.4.2 Patch 1

  4. Fix performance after upgrading to 9.4.2 patch 1 by modifying the GRO

  5. Primary link keeps dropping; VirtIO driver used for VM networking

Popular in KerioControl - High Availability

  1. Configuring High Availability in Kerio Control

  2. Changing Directory Service settings for HA functioning

  3. Configure High Availability with 2 Internet connections

  4. High Availability (HA) Status and Health Check messages

  5. Disabling HA Configuration for Internet Interfaces

Popular in KerioControl - IPS

  1. Troubleshooting IPS Error: 'snort/rules/used.rules(836): byte_jump can't process more than 10 bytes'

  2. Reading IPS packet logs

  3. IPS is dropping legitimate VoIP traffic

  4. Cannot reach Ubiquiti's Unifi Cloud Portal

  5. IPS rules update failed: Signature is not valid

Popular in KerioControl - Upgrading & Updates

  1. Upgrading Kerio Control NG Box Series Using a USB Flash Drive

  2. Resolving 'Product update failed. Error: Check failed (reminders not set or server error!)'

  3. Upgrading Kerio Control Versions 8.X and 9.0 to the Newest Version

  4. Upgrading From Kerio Control 7 to the Latest Version

  5. IPS, GeoIP, Antivirus, Product update fails due to server connection issues

  • Articles

    Issue/Error Messages, Reference and/or NonAdmin HowTo's about: Backups Directory Services Domains Network Interfaces

Popular in KerioControl - Interface

  1. Separate Traffic when using VLANs

  2. VLAN tab is missing from the Interface Properties window

  3. Using only HTTPS for Accessing Kerio Control Web Interface

  4. WiFi and Guest Interface Connectivity is Intermittent

  5. Setting priority tag to 802.1p VLAN

  • Articles

    Installation Integration Deployment

Popular in KerioControl - Installation & Integration

  1. "License is not for this operating system" error on NG boxes

  2. Resolving Communication Issues Between GFI AppManager and Kerio Control 9.4.3 or Higher

  3. Installing and running Kerio Control Server on Mac M1/M2 Silicon Chipset

  4. Fixing Network adapters access in Hyper-V

  5. Replacing GFI Webmonitor by Kerio Control

Popular in KerioControl - General Information

  1. Troubleshooting: Configuring Kerio Control as a Fallback DNS Server in an Active Directory Environment

  2. Support Information File

  3. GFI Forums (forums.gfi.com) now redirect to support.gfi.com

  4. How to Make the Best Use of the Kerio Control ATLAS Support Chat

  5. Kerio Control Operating System

  • Articles

    Activity logs Accesses HowTo's/Configuration Reporting Vulnerabilities

Popular in KerioControl - Administration

  1. Scheduling GFI Agent Log Clearing in Kerio Control

  2. Troubleshooting Internal HTTPS Traffic failing on default port 443 in Kerio Control Version 9.4.4

  3. Troubleshooting ERR_CONNECTION_TIMED_OUT Error on Specific Websites with Kerio Control

  4. Error Saving Configuration to ./winroute.cfg in Kerio Control

  5. Limiting User Access to a Single Device in Kerio Control

  • Articles

    This section describes all Kerio Control VPN related articles

Popular in KerioControl - Kerio Control VPN

  1. How to allow VPN Users to connect to the websites that Whitelisted public IP's of Company

  2. Kerio Control VPN Vulnerability - Inadequate Cryptography Mechanism

  3. Troubleshooting Kerio VPN Client Startup Issues on Windows 11

  4. 'SSL Connection Cannot Be Established' Error in VPN Client

  5. Kerio Control VPN Client Issues when Upgrading to a New OS

  • Articles

    Kerio Control monitors network traffic, users, and system health.

Popular in KerioControl - Monitoring

  1. Unexpected Outbound Connections in Kerio Control

  2. Monitoring Active Connections in Kerio Control

  3. Monitoring User Statistics

  4. Monitoring Kerio Control System Health and Managing Storage Space

  5. Monitoring active hosts

  • Articles

    Description of different logs in Kerio Control

Popular in KerioControl - Logging

  1. LOCALCA Alert in Alert Logs

  2. Using the Filter Log

  3. Config Logs in Kerio Control

  4. Security Logs in Kerio Control

  5. Web logs in Kerio Control

Popular in KerioControl - Traffic Rules

  1. Unable to Block Access to Specific Websites/Platforms using Content Rules

  2. Allowing or Blocking AnyDesk Connections in Kerio Control

  3. Resolving Ping issues for DMZ

  4. Port mapping for Video tracking cameras

  5. Port forwarding for DHCP device

Popular in KerioControl - Filtering

  1. Kerio Control GeoIP User Guide

  2. Troubleshooting Website Access Issues due to Kerio Control Content Filter

  3. Resolving Web Filter Invalid authorization failures

  4. Outlook attachments are being blocked by Kerio Control

  5. Opening website in Punycode

Popular in KerioControl - Statistics and Reporting

  1. Exporting User Statistics into CSV

  2. Clearing User Statistics data

  3. Viewing Activity Reports in Kerio Control Statistics

  4. Resolving Firebird Database errors

  5. Settings for Statistics, Reports, and Quota in Kerio Control

  • Articles

    Articles related to Certificates

Popular in KerioControl - Certificates

  1. HTTPS: Certificate's CA has been rejected by client

  2. Exporting and Importing Kerio Control Local Authority as a Root Certificate

  3. Deploying Kerio Control Certificate via Microsoft Active Directory

  4. Creating a New Local Authority in Kerio Control

  5. Configuring SSL Certificates in Kerio Control

Popular in KerioControl - Recovery and Backup

  1. Enable SSH in Serial Console

  2. Restoring lost shared MyKerio IP address groups

  3. Factory Resetting Kerio Control box

  4. Invalid configuration backup file on Kerio Control 1000/3000 series

  5. Migrating Kerio Control from Windows to Linux distro

Popular in KerioControl - Security

  1. Troubleshooting Access Issues to Specific Websites through Kerio Control Firewall

  2. Troubleshooting Invalid Two-Factor Authentication (2FA) Code on Kerio Control

  3. Analyzing Vulnerability reports

  4. Effects of Disabling 3-Way Handshaking

  5. Managing User Data Encryption in Kerio Control

  • Articles

    Antivirus configuration, workarounds and known issues

Popular in KerioControl - Antivirus

  1. Antivirus is failing with HttpError404

  2. Configuring Antivirus Protection in Kerio Control

  3. Configuring Email Scanning in Kerio Control

  4. Configuring HTTP and FTP scanning in Kerio Control Antivirus

  5. Resolving Antivirus update failures

Popular in KerioControl - Licensing

  1. How to Identify Users Associated with KerioControl Licenses

  2. Troubleshooting Kerio Control License Key Loading Error Due to Disk Space Issues

  3. GFI Partner Not For Resale (NFR) Subscription Information

  4. Registering new Kerio Control Box

  5. Login failures caused by License host exhausted

Popular in KerioControl - User accounts

  1. NT_STATUS_INVALID_PARAMETER Error for NTLM authentication delay with Non-transparent proxy

  2. Kerio Control | Apple devices to get through the authentication page

  3. Enabling 2-StepĀ Verification inĀ Kerio ControlĀ Statistics

  4. Creating User Groups in Kerio Control

  5. How to force users to log out of the Firewall

  • Articles

    Hardware boxes and devices compatibility

Popular in KerioControl - Hardware

  1. Rack-Mounting / Wall-Mounting an NG Box

  2. ASIX USB Ethernet Device Not Recognized

  3. SFP/SFP+ Modules for Kerio Control Hardware

  4. Requesting PSU for hardware box

  5. Legacy hardware boxes specs

Popular in KerioControl - General

  1. GFI Account and License Management

  2. Unable to Access the GFI Training Portal

  3. Editing Account Details

  4. Requesting a New Customer Trial License Key

  5. Converting GFI License to Unlimited

Popular in KerioControl - GFI Support Portal

  1. Viewing Open Tickets in the GFI Support Portal

  2. Accessing the GFI Support Portal From the GFI Accounts Portal

  3. How to use "Forgot my password" link in the GFI Support Portal

  4. Logging in to the GFI Support Portal

  5. Creating Account on GFI Support Portal

Popular in KerioControl - Portal Access

  1. Cannot Reset Your Password for the GFI Accounts Portal When Using the Reset Password Link

  2. Changing Customer Login Details in the GFI Accounts Portal

  3. Resetting Your Password to Log Into the GFI Accounts Portal

  4. Logging into the GFI Accounts Portal

Popular in KerioControl - Account Users

  1. Editing a User in the GFI Accounts Portal

  2. Change Primary User or Account Details Account In the GFI Accounts Portal

  3. Removing a User in the GFI Accounts Portal

  4. How to Remove Group Membership From a User

  5. Group Membership in the GFI Accounts Portal and Retrieving Licensing Information

Popular in KerioControl - Purchasing/Sales

  1. Finding Authorized GFI Resellers and Distributors

  2. Contacting GFI Sales to resolve Licensing problem

Popular in KerioControl - Licensing Issue

  1. Renewed License Activation Error

  2. Unable to Renew Your GFI License

  3. Customer Impersonation done by GFI Support Agents

  4. GFI Licensing Related Issues

  5. Unable to Activate a Product in GFI Unlimited Subscription

Popular in KerioControl - Reseller Account

  1. Unable to View Customer's License From Reseller Account in the GFI Accounts Portal

  2. How to Access the GFI Training Portal

  3. Combining Information from Multiple Accounts into One in the GFI Accounts Portal