Articles

This section describes all Kerio Control VPN related articles

• Troubleshooting SSL certificates on macOS

  Overview Kerio Control requires a valid SSL certificate to verify the Kerio Control VPN Client when establishing the connection to Kerio Control. If an SSL certificate warning appears, the certificate...

• Uninstalling Kerio VPN client on macOS

  Overview Kerio Control VPN removal procedure requires a specific process to follow. The uninstallation is done using Kerio Control VPN installation package. It is recommended to use the same uninstall...

• Kerio VPN client is failing to install with Unspecified error 0x80070490

  Overview While installing Kerio Control VPN client using Windows 10 OS, the installation fails with the following warning: Error 28201. Failed to install VPN device driver. Command: Create. Action: Up...

• Disable DPD in VPN IPSec tunnel

  Overview This article provides information on how to disable Dead Peer Detection (DPD) using Kerio Control internal files.   Background Information Dead Peer Detection (DPD) is a method of detecting a...

• Adjusting Values for IPSec VPN Using Kerio Control

  Overview This article provides information about IPSec VPN settings and describes the process of changing its lifetime, rekey, and reauth values using Kerio Control. Diagnosis About IPSec VPN Settings...

• Kerio VPN Client Service is not running on Windows

  Overview After installing Kerio Control VPN Client on Windows, a message appears that the Kerio VPN Client Service is not running The Event viewer might be showing the Failed to initialize VPN driver ...

• Debug Log Files of Kerio Control VPN Client

  Overview This article shares information about the debug log files of Kerio Control VPN Client. You can use these files for troubleshooting and communicating VPN client-related issues with the Kerio s...

• Kerio Control VPN Client Error: 'TinyDB RPC Client received status packet (error, err: 167)'

  Overview Customers report that the debug logs for the installed Kerio Control VPN Client on Windows show the following errors: [16/Oct/2019 11:18:14] {vpnRpc} TinyDB RPC Client: Connect called. [16/Oc...

• Windows Internal Structure for Kerio VPN Client

  Overview This article provides information about the default files/folders created by the Kerio VPN client installed on Windows. This article also provides information on how to completely reset the K...

• VPN Client Authentication Issues Because of 'The time has shifted back' Error

  Overview This article provides information on how to resolve the Kerio VPN client Failed authentication issue. The following errors are shown in the Warning logs: [15/Apr/2019 09:31:42] The time has s...