Articles

Upgrading & Updates

• Updating Kerio Control Box NG series using a USB flash drive

  Overview You can upgrade the system in your Kerio Control NG box with a USB flash drive. The update tool is designed for a single-use. An operation does not repeat if you restart with the flash drive ...

• Upgrading Kerio Control

  Overview Once you purchase Kerio Control or extend your software maintenance, you are eligible to receive new versions of Kerio Control and its components as soon as they are available. Kerio Control ...

• Upgrading Kerio Control NG Box Series Using a USB Flash Drive

  Overview This article provides the steps required for administrators to upgrade the system image in a Kerio Control NG box using a USB flash drive, which can be helpful when upgrading the device with ...

• Upgrading From Kerio Control 7 to the Latest Version

  Overview This article provides step-by-step instructions on how to upgrade a Kerio Control version 7 to the latest version while retaining all the settings. Important notes before upgrading: You must ...

• Upgrading Kerio Control Versions 8.X and 9.0 to the Newest Version

  Overview This article describes how to upgrade Kerio Control version 8.x or 9.0 to the latest version while keeping all settings. Please note that you are eligible to receive new versions of Kerio Con...

• Resolving 'Product update failed. Error: Check failed (reminders not set or server error!)'

  Overview This article describes the process to resolve the error which occurs when Kerio Control product updates fail: Product update failed. Error: Check failed (reminders not set or server error!) T...

• IPS, GeoIP, Antivirus, Product update fails due to server connection issues

  Overview Kerio Control IPS Plugin is not updated due to a download error: Couldn't connect to server error. Antivirus updates, GeoIP database updates, Product updates may also report connection timeou...

• Update check failed: Connection refused

  Overview While checking for Kerio Control updates, the firewall update cannot be fetched. Debug logs with update checker option show the following output: {update_checker} Update Checker: check failed...

• How to downgrade Kerio Control 9.4.x to 9.3.6p1

  Before you proceed with the downgrade, we strongly recommend you to do following: Save your current configuration Write down your current serial number (it can be found in the main dashboard / license...

• VMWare Adapters Vanish after Upgrade to Kerio Control 9.4.2

  Overview After upgrading your Kerio Control Virtual Appliance to version 9.4.2, you notice that the interfaces are not loading and appear to have vanished. You are unable to access the Virtual Applian...