Articles

Hardware boxes and devices compatibility

• IPS Error: hs_compile_multi() failed: Unsupported architecture

  Overview While trying to update the IPS feature, Kerio Control shows the following entry in the error logs: IPS Error: hs_compile_multi() failed: Unsupported architecture (expression: -1) (1) This iss...

• Supported PCI/USB Device Drivers

  Overview Kerio Control is based on the Linux kernel. Thus, Kerio Control has a predefined list of compatible hardware. It includes storage controllers, network cards, Wi-Fi routers, USB dongles, acces...

• Adding Kerio Control Hardware Box to MyKerio

  Overview Kerio Control comes with a hardware box (hardware appliance) which needs to be added to MyKerio and requires to complete the registration process and basic configuration of the box.  This art...

• Connecting to Kerio Control Hardware Appliances with Serial Consoles

  Overview It might be necessary to connect to a Kerio Control hardware appliance using a serial console. This is useful when network access breaks with the hardware appliance due to configuration mista...

• Resolving WiFi Control Process Error

  Overview The customer reports an unstable connection (rebooting/inaccessible) and frequent WiFi drops. The error logs show a WiFi control process error. Debug logs with Syslog and WiFi options enabled...

• Threshold Values for Kerio Control Hardware Devices

  Overview Customers might experience issues related to the overheating of the hardware boxes. This article provides the threshold values for the hardware devices so that you can assist them in making t...

• Modifying Kerio Control Configuration via Serial Console

  Overview In some cases, the factory-reset of the box does not help in resolving network misconfiguration caused by broken network access. This happens due to configuration mistakes or hardware issues,...

• Diagnostic tool for Kerio Control Box NG series

  Overview For hardware issues with Kerio Control NG Series Boxes such as box not starting or not responding, displaying nothing when connected via HDMI, etc., it is recommended to use the Diagnostics t...

• Recovery tool for corrupted Kerio Control hardware backups

  Overview This article covers how to recover a corrupted Kerio Control backup which is usually generated in a Kerio Control legacy hardware such as 1120, 3130 boxes. While trying to upload the old conf...

• Diagnostic Tool for Kerio Control Legacy boxes

  Overview GFI/Kerio provide a tool for diagnosing hardware problems with the Kerio Control Box. This tool collects crucial information for technical support. It is designed to run from a USB flash driv...