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  • ERR_EMPTY_RESPONSE while reaching certain websites

    Overview When the users are trying to access specific website URLs, they receive an empty response code in the browser. The page couldn't be loaded even with IPS, HTTPS encryption and Packet inspector...

  • Explaining Content Filter Deny Action mechanism

    Overview While setting Deny action in Content Filter rules, the Kerio Control is not sending TCP RST (reset) packet. It is causing the browser to be stuck in Establishing secure connection or Connecti...

  • IP cameras are being blocked by Traffic and Content Filter rules

    Overview While trying to configure public IP cameras behind Kerio Control firewall, the connection might be dropped. The common protocol used by IP cameras is RTSP, port 554. Depending on your IP came...

  • Opening website in Punycode

    Overview While trying to open website URLs specified in national characters, such as Cyrillic, Chinese, etc, the website should be converted using Punycode or IDN converter. It transforms Punycode to ...

  • Outlook attachments are being blocked by Kerio Control

    Overview When users are trying to send emails with attachments from Windows Outlook PCs behind the Kerio Control firewall, the emails remain stuck in the Outbox folder. When users' PCs are connected d...

  • Resolving Web Filter Invalid authorization failures

    Overview While reviewing Warning logs, the following Web Filter entries are shown. Unable to categorize 'website.com/' by Kerio Control Web Filter. DNS response 'FAILURE: Invalid authorization' to que...

  • Troubleshooting Website Access Issues due to Kerio Control Content Filter

    Overview You might be experiencing an issue with the content filter in Kerio Control. Despite being added as an exception, users are unable to access a specific website, or it does not load properly. ...

  • Kerio Control GeoIP User Guide

    Overview GeoIP identifies a user's location based on their IP address. It reveals where someone is connecting from. When you browse the web, GeoIP checks your IP against a database, mapping you to a s...