Overview
If you encounter the "cannot load new license file" error while updating the license in Kerio Control, it may be due to a corrupted previous license file. This article provides steps to load a new license file and restart the Kerio Control services to resolve the issue.
Information
To resolve the issue of a corrupted license file in Kerio Control, follow these steps:
- Obtain your license key file by following the wizard at https://secure.kerio.com/reg/
- Access Kerio Control via SSH.
- Log in as the root user (the password is identical to the administrator user).
- Copy the license file you have downloaded at Step 1 into the
/var/winroute/licensedirectory. Use SCP for Unix or WinSCP for Windows. - Restart the control services by executing the command:
/etc/boxinit.d/60winroute restart. - Verify the license in the dashboard by navigating to Web admin > Dashboard > License Tile.
Ensure that your system is running the latest version to prevent similar issues in the future.
Frequently Asked Questions
- Q1 What should I do if I encounter a license update error in Kerio Control?
- A1: If you encounter a license update error, it may be due to a corrupted previous license file. Follow the steps to load a new license file and restart the Kerio Control services.
- Q2: Can I import the license via the Web Admin interface instead of SSH?
- A2: Yes, you may import via Web Admin. But when you have a corrupted previous file or manual override is needed, the SSH method is more reliable.
Ciprian Nastase
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