Overview
When using Avid Huddle integrated with Microsoft Teams for video review sessions, users may experience video freezing issues. This can occur due to improper configuration of network traffic rules, particularly when using the Secure Reliable Transport (SRT) protocol. This article provides guidance on setting up the necessary traffic rules to ensure smooth video streaming.
Information
To resolve video freezing issues during Microsoft Teams calls when using Avid Huddle, follow these steps to create a traffic rule (use the Configuring Generic Traffic Rules in Kerio Control as a guideline):
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Optimize Required Endpoints:
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IP Address Ranges:
- 52.112.0.0/14
- 52.122.0.0/15
- 2603:1063::/38
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Ports:
- UDP: 3478, 3479, 3480, 3481
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IP Address Ranges:
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Allow Required Endpoints:
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Domains:
- *.lync.com
- *.teams.microsoft.com
- *.teams.cloud.microsoft
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IP Address Ranges:
- 52.112.0.0/14
- 52.122.0.0/15
- 52.238.119.141/32
- 52.244.160.207/32
- 2603:1027::/48
- 2603:1037::/48
- 2603:1047::/48
- 2603:1057::/48
- 2603:1063::/38
- 2620:1ec:6::/48
- 2620:1ec:40::/42
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Ports:
- TCP: 443, 80
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Domains:
After setting up these traffic rules, test the Microsoft Teams call to verify if the issue is resolved.
Frequently Asked Questions
- Q1: What should I do if video freezing persists after setting up the traffic rules?
- A1: Ensure that all specified IP address ranges and ports are correctly configured. If the issue persists, consider checking for any additional network restrictions or consult with your network administrator.
- Q2: Why is it necessary to create specific traffic rules for Microsoft Teams?
- A2: Microsoft Teams may require specific IP address ranges and ports to be open for optimal performance, especially when integrated with third-party applications like Avid Huddle that use the SRT protocol for streaming.
- Q3: Can I use the same traffic rules for other applications?
- A3: The traffic rules specified are tailored for Microsoft Teams and Avid Huddle integration. Other applications may require different configurations, so it's important to consult their specific requirements.
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