Overview

The customer experiences a slow connection with the pages loading and has reported that the Wi-Fi connection is considerably slow.

Environment

Applicable to all Kerio Control versions.

Root Cause

Another Wi-Fi access point interferes with your device.

Resolution

Change the band and channel used by Kerio Control device.

1. In the administration interface, go to Interfaces.
2. Click the Wi-Fi button.
3. In the Band drop-down list switch to another band (a, b, g, or n).
4. In the Channel drop-down list, select a different channel.
   
5. Once the Band and Channel is switched, click 'Apply'.
   
   Note: To enhance wireless performance in general, execute the following steps:
   

• Change the location of the device.
• Keep your Kerio hardware device away from devices that can interfere with the Kerio Control Wi-Fi module, such as microwave ovens, baby monitors, wireless phones, and wireless peripheral devices.

 

Confirmation

The wireless/ Wi-Fi connection should be significantly improved after implementing the resolution steps.