Overview

You are unable to activate your renewed Kerio Control license key, although on the GFI Portal it shows that the subscription has been renewed. You get one of these errors in Kerio Control during license activation: Invalid license, Expired license or Unable to continue. The security code or the license number is not entered correctly.

Solution

These errors are usually displayed when the internal download limit has reached for this license. Open a support request, if not already done, and provide us with the renewed license key so that we can check and change the download limit if needed.

<supportagent>

You would need to have the client's renewed license key before proceeding with the solution steps below:

1. Login to the KISS portal.
2. Enter the customer's license in the License numbers and licenses field and press the Enter/Return key, which will open the license details page.
3. Under the Product - current settings section, check the value of the field Download Limit: Downloaded/Limit. The download limit would have reached and so, the value for Downloaded and Limit will be the same (eg: 10/10).
4. Click on Change registration data.
5. Increase the value of Limit (eg: 12) and save the settings.

Request the customer to apply the license again in Kerio Control.

Alternatively, you can click on License file download in the KISS portal and send the updated license file to the customer.

</supportagent>

Testing

Once the support team confirms that they increased the download limit, apply the license again in Kerio Control and it should get activated successfully.