While trying to update Antivirus, the update fails with the following error message:
Antivirus Server error:(PID: 16659) Unable to fetch updates: HttpError404 (-2112)
Unable to perform Kerio Antivirus update. Error: Unable to fetch updates: HttpError404 (-2112)
Last update check field reports Failed <X minutes ago> status.
This article provides details on how to resolve this error.
This error usually means there is an issue on GFI/Kerio update servers. That's why such AV update problem will affect all customers across all installations and environments.
Important: you need to double-verify your own Kerio Control installation behaves the same way (returns AV HttpError404).
For resolution, escalate the issue to Saas Ops engineers:
- Product: Kerio Control
- Type: Saas Incident
- Priority: Showstopper
Once Saas confirms the issue is resolved, verify the Antivirus updates functionality (Update Now button) in your own Environment and inform the customer about the results.