Overview
When the Kerio Control license expires or there is a need to update, register a trial, activate, split, purchase or renew the old license key and software maintenance subscription, the corresponding team should be contacted. If the license is showing as expired, you may receive "License expired", "Software Maintenance is expired" or "Unathorized" errors. The hardware device may become inaccessible.
This article describes how to reach out to GFI Sales for any Licensing-related queries.
Prerequisites
Be prepared to provide the following information:
- The name and company of the person who purchased the license
- Your license key
- The purchased date
- The invoice issued by your GFI Sales Partner
Solution
The scope of support offered by the Sales teams includes the following:
- Extend licensing dates
- Billing issues
- NFR Licensing
- Expired Licenses
- Trial Licenses
- Renew licenses
- Plan Upgrades (Specific to the GFI products)
- Combine multiple license keys
Contact Information
Specific contact information for Sales varies depending on region or country.
To contact GFI Sales email sales@gfi.com or review the following steps:
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Navigate to the GFI Contact Us Site.
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Select a Country or Region.
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Review the contact details in the Sales and Technical support sections, as shown in the following example for Asia.
