If there is an issue with the current Kerio Control configuration, restoring the default configuration may solve the issue. Restoring the default configuration includes removal of all configuration data including activation and the statistics database.
If you cannot connect Kerio Control to the network to restore the default configuration from the Kerio Control Administration web interface, there is a tool enables you to restore the default configuration. It is designed to be run from a USB flash drive. Also, the tool diagnoses Kerio Control hardware problems and collects crucial information for the Kerio Technologies technical support.
Warning: The diagnostic tool is designed for a single use. An operation does not repeat if you restart with the flash drive still in the USB port. Once you perform the operation unplug the flash drive. If you have any issues after using the tool, for example, if Kerio Control fails to work even after you perform a complete system recovery, please contact the technical support.
Note: This procedure applies to the Kerio Control Box NG Series.
- Before you begin, make sure you have:
- A USB drive that has at least 256MB storage size.
- A master boot record (MBR) formatted USB. USBs with other formats cannot connect to Kerio Control NG 500, but can be reconfigured to work.
- Insert the USB drive into your computer.
- Make sure that only one partition with the FAT16 or FAT32 (VFAT) file system is created on the flash drive. The USB disk must not be formatted by the NTFS, ext2, ext3, or ext4 file systems.
- Download and save the kerio-control-factory-reset file to the flash drive.
- Switch off Kerio Control.
- Plug the USB flash drive into a USB port of your Kerio Control box.
- Switch on the Kerio Control box for resetting the configuration.
Confirmation: Kerio Control restarts automatically and the default configuration gets restored.