The customer reports an unstable connection (rebooting/inaccessible) and frequent WiFi drops. The error logs show a WiFi control process error. Debug logs with Syslog and WiFi options enabled might show the following entries. In such a scenario, use the process defined in this article to resolve the issue.
This article provides instructions to resolve the WiFi control process error.
- Access to Kerio Control Webadmin
- Kerio Control WiFi appliance model of NG box (NG100W or NG300W)
- The latest version of Kerio Control installed
The WiFi control process error is caused by outdated/incompatible ath10k drivers. The correct driver version should contain a 3.16.0-k4-kerio-amd64 string.
<supportagent>For more information, please refer to CONTROL-35290.</supportagent>
Identify the Driver Version
Log in to Kerio Control via SSH.
Run the following command to check the driver's version:
It should display (pcc2cac2) at the end of the description like this:
Core module for QCA988X PCIe devices. (pcc2cac2)
Manual Replace Process
Log in to Kerio Control using SSH.
Run this command to switch disk to read-write mode:
mount -o rw,remount /
Download and Unzip the attached ath10k_patched_drivers.zip file. Copy the entire "
lib" folder to the root folder of Kerio Control. You can use WinSCP to do this.
Reboot Kerio Control by running this command:
Verify the drivers were updated by executing the following command:
WiFi connection will be stable, and no new errors will be there on the error logs.