Overview
If a particular communication is broken, for example, your users cannot access the server example.com, your traffic rules may be blocking the communication. This article describes how to find packets dropped by a traffic rule and how to determine the traffic rule causing the problem.
Solution
Detecting IP addresses
Before you start, you must find out the IP address of dropped packets. You can use, for example, the DNS (Domain Name System) Lookup tool in Kerio Control:
- In the administration interface, go to Status > IP Tools.
- On the DNS Lookup tab, type the name of the server you cannot reach (example.com).
- Click Start.
- If the server name has a DNS record, you can see the IP address of the server in the Command output section.
Now you have two options for discovering the traffic rule blocking the server:
Looking for dropped packets
Once you know the IP address, enable Packets dropped for some reason in Debug logs.
Example:
[22/Sep/2020 15:32:40] {pktdrop} packet dropped: Traffic rule: Example traffic rule (to WAN, proto:ICMP, len:84, 1.1.1.1 > 2.2.2.2, type:8 code:0 id:12380 seq:1 ttl:64)
This indicates the following:
|
Log Text |
Description |
|
[22/Sep/2020 15:32:40] |
Date and time of the dropped packet |
|
{pktdrop} |
All packets caught by the Packets dropped for some reason message |
|
packet dropped: Traffic rule: Example traffic rule |
Reason Kerio Control dropped the packet: The cause is the Traffic rule and Kerio Control adds the name of the rule |
|
1.1.1.1 > 2.2.2.2 |
Source and target IP addresses |
Testing traffic rules
The Test Rules feature shows all rules that match a particular packet description.
a. In the administration interface, go to Traffic Rules.
b. Click the Test Rules button.
c. Type the source IP address of your firewall (i.e. 1.1.1.1).
d. Type the destination IP address of the server you cannot access (i.e. 2.2.2.2).
e. Click OK.
f. The traffic rules list displays only rules matching the packet description. You can identify the corrupt rule and fix it.
g. After fixing the rule, click the Restore View button.
