Overview

You may want to migrate from one Kerio Control Hardware appliance to another. To make this process easier, you can export the configurations of your original appliance to the new one. Afterward, you can import the old configuration backup into the new installation.

Note: You can also follow these instructions (only the section on Exporting the config) to provide a config backup to the support team to enable them to quickly understand, recreate and resolve an issue.

Solution

If you are exporting the config to provide to the Support Team, please ensure you:

Create a temporary admin user (Managing user accounts in Kerio Control)
Perform the export
Remove the user
Provide the user's credentials in the ticket so that the Support Team can use those to reproduce the issue.

Export old config

In the Administration interface, go to the Dashboard.
Click on Configuration Assistant.
In the Configuration Assistant dialog box, choose Export your configuration...
In the Export Configuration dialog box, check all the items. Click on Export.
The ControlBackup_<timestamp>.tar.gz file is being downloaded.

Note: if you are following these instructions to provide a config backup to the support team to resolve an issue, you can stop here and upload the .gz file that is downloaded in the above step.

Important: consider backing up the configuration automatically by uploading the backup file to MyKerio on a daily basis.

Import to the new appliance

On the new installation, open Configuration Assistant.
In the Configuration Assistant dialog box, choose Import configuration...
Click Upload Configuration File, select your Configuration Backup, then hit Next.
Choose whether to replace the configuration completely or keep the current interface settings.
If Transfer configuration from another Kerio Control installation (second option) is chosen, you will be prompted to select the old-new interfaces' mappings.
Click Finish to restart Kerio Control.