Overview
If you are experiencing an issue with setting up two-factor authentication (2FA) on your Kerio Control account, where the 2FA code appears as invalid, it could be due to a time difference on the Kerio Control system. This discrepancy can prevent the system from accepting the 2FA code, as the mechanism is extremely time sensitive, due to the nature of the time-based request.
Solution
To resolve this issue, you need to correct the time difference on your Kerio Control system. Here are the steps to do so:
- Check the current time on your Kerio Control system.
- If there is a time difference, correct it to match the current time
- As indicated in Configuring Date, Time, Time Zone and Server Name for Kerio Control, it is always best to use NTP servers to avoid these kinds of time discrepancies
- Try to set up 2FA again. The code should now be accepted.
If the issue persists, contact the Kerio Control Support Team for further assistance.
Summary
Time discrepancies on your Kerio Control system can cause issues with setting up two-factor authentication (2FA). Correcting the time difference should resolve the issue. If not, reach out to the Kerio Control Support Team.
FAQ
-
What causes the 2FA code to appear as invalid on my Kerio Control account?
A time difference on your Kerio Control system can cause the 2FA code to appear as invalid. -
How can I resolve the issue of an invalid 2FA code on my Kerio Control account?
You can resolve this issue by correcting the time difference on your Kerio Control system. -
What should I do if the issue persists after correcting the time difference?
If the issue persists, contact the Kerio Control Support Team for further assistance.