Overview

The problem revolves around the Kerio Control license key not being accepted by the NG500 box hardware. Despite having a valid license key, attempts to load it result in an error message stating 'Error cannot load file'. This issue persists even after trying to import the license file instead of manually entering the key. The root cause of this problem is identified as a lack of disk space, which prevents the license file from being saved.

Solution

To resolve this issue, follow the steps below:

1. Connect to the console using a tool like Putty.
2. Identify the disk space error that is preventing the license file from being saved.
   • You can remove the cache files from the Firebase DB folder to free up disk space.
3. Try saving the license key again.
4. Clear all the logs and disable them to prevent future disk space issues.

After following these steps, the license key should be accepted and the issue resolved.

Summary

This article provides a solution for the issue of the Kerio Control license key not being accepted due to lack of disk space. By identifying the disk space error, removing cache files, and clearing logs, you can resolve this issue and ensure the license key is accepted.

FAQ

1. What if the issue persists even after following these steps?
   If the issue persists, it is recommended to contact Kerio Control support for further assistance.
2. Can I prevent this issue from happening in the future?
   Yes, by regularly clearing logs and managing disk space, you can prevent this issue from recurring.
3. What other reasons could prevent the license key from being accepted?
   Other reasons could include an invalid license key or issues with the hardware itself. In such cases, it is recommended to contact Kerio Control support.