If GFI AppManager is not able to communicate with/retrieve information from appliances running KerioControl 9.4.3 or higher, follow the steps below.
Access the console of the affected systems via SSH and use the following command to check if the GFIAgent service is running: ps -ef | grep "GFIAgent"
If the GFIAgent service is not running, start it with the following command: /etc/boxinit.d/70gfiagent start
If the issue manifests despite the GFIAgent service running, collect the following information and share it with our Support team:
- agent logs from /var/logs/gfiagent
the GFI AppManager URL(s) used to access the affected appliance(s)