If GFI AppManager is not able to communicate with/retrieve information from appliances running KerioControl 9.4.3 or higher, follow the steps below.
Step 1
Access the console of the affected systems via SSH and use the following command to check if the GFIAgent service is running: ps -ef | grep "GFIAgent"
Step 2
If the GFIAgent service is not running, start it with the following command: /etc/boxinit.d/70gfiagent start
Step 3
If the issue manifests despite the GFIAgent service running, collect the following information and share it with our Support team:
- agent logs from /var/logs/gfiagent
-
the GFI AppManager URL(s) used to access the affected appliance(s)
eg: appmanager.gfi.com/organization/300/dashboard/14287